SERVER - JOB DESCRIPTION

Does not start at $15/hr like other job positions.

• Reports to the General Manager

• Have a desire to create great experiences for new and returning customers  

• Take orders accurately with a positive attitude

• Knowledge of the menu with the ability to make suggestions

• Ensure tables are enjoying their meals and take action to correct any issues

• Collect cash, card, or gift card payments

• Ability to understand basic math and use a cash register

• Responsible for keeping a cash stash to pull from in case of customer cash payments

• Help kitchen staff when necessary

• Provide excellent customer service throughout shift

• Stay alert to new delivery orders on food delivery tablets

• Perform high-quality work while unsupervised

• Ability to handle confidential customer information

• Greet customers and acknowledge them when they leave

• Constant observance of what’s happening on the dining room floor, such as the arrival of new customers, dirty tables, spills, customers needing attention, etc.

• Upsell when appropriate

• Communicate with other servers, hosts, and kitchen staff effectively. Be a team player

• Have critical thinking and quick problem-solving skills

• Be an active listener and attentive to details

• Ensure cleanliness of dining room floor and restrooms

• Ability to stand and move around for a long period of time

• Adhere to server uniform policy, including wearing no-slip shoes

• Be on time and prepared to start shift

• Willingness to work a double shift if needed

• Be professional when handling incoming restaurant phone calls

• Have a sense of urgency and able to work in a fast-past environment

• Willingness to learn and operate POS 

• Accurately record dining room reservations

• Keep up with any specials, happenings, and events relating to Zweli’s Inc.